Privacy policy

Last updated: May 24, 2026

At IlluScience Thyborøn we take care of your personal data. This privacy policy explains how we collect, use, store and protect your information when you visit our website, purchase tickets or otherwise interact with us.

1. Data controller

The data controller for the processing of your personal data is:

IlluScience Thyborøn
Bredgade 29
7680 Thyborøn
CVR: 44623749
Phone: +45 53 34 33 07
Email: info@illuscience.dk

2. What information do we collect?

We only collect the personal data necessary to operate our website, handle ticket purchases and improve our marketing and user experience.

We may process the following types of data:

Name
Email address
Phone number if provided at purchase
Billing information
Information about purchased tickets
Payment status and order information
IP address
Cookie and consent information
Technical information about your device, browser and website usage
Statistical and marketing data via Google Analytics and Meta/Facebook Pixel if you have given your consent

We do not receive your full payment card details. The actual payment processing is handled by our payment provider, Flatpay.

3. Purpose of the processing

Ticket purchase and order processing

When you purchase tickets through our website, we use your information to complete the purchase, send order confirmation, issue tickets and manage your visit to IlluScience.

Payment options

The payment is handled via Flatpay. We only process the data necessary to register that the payment has been completed and to process the order.

Customer service

If you contact us via email or phone, we will use your information to respond to your inquiry.

Statistics and website improvement

We use Google Analytics to understand how visitors use the website so we can improve content, navigation and user experience. This only happens if you have consented to statistics cookies.

Marketing and marketing

We use Meta/Facebook Pixel to measure the effectiveness of advertising and to target relevant marketing on Meta platforms such as Facebook and Instagram. This only happens if you have consented to marketing cookies.

Technical operations and safety

We process technical information to ensure the proper functioning of the website, prevent abuse and protect the website from security threats.

4. Legal basis

We process your personal data on the following basis:

Fulfillment of agreement when you buy tickets from us.
Legal obligation when we store order and accounting information according to the Bookkeeping Act.
Legitimate interest when we process data for general customer service, operations, security and documentation.
Consent when we use statistics cookies and marketing cookies, including Google Analytics and Meta/Facebook Pixel.

5. cookies, Google Analytics and Meta/Facebook Pixel

Our website uses cookies and similar technologies.

Among other things, we use cookies for:

Making the website and webshop work
To remember your cookie settings
Managing basket, checkout and ticketing
Statistics via Google Analytics
Marketing and measurement via Meta/Facebook Pixel

Technically necessary cookies can be used without consent because they are necessary for the website and webshop to function. Statistics and marketing cookies are only used if you have given consent.

You can change or withdraw your consent at any time via the cookie settings on the website.

6. webshop and tickets

The website functions as a webshop where you can buy tickets for IlluScience.

We use:

WooCommerce for webshop, checkout and order processing
FooEvents for ticketing features
Flatpay for payment
One.com for hosting

When you purchase tickets, your order and ticket information is stored in our system so we can process your purchase, send tickets and document the transaction.

7. Recipients and data processors

We only share personal data when it is necessary to provide our service, operate the website or comply with legislation.

We may share information with the following types of suppliers:

Hosting provider: one.com
Webshop and ticketing systems: WooCommerce and FooEvents
Payment provider: Flatpay
Analytics tool: Google Analytics
Search and performance tool: Google Search Console
Marketing tool: Meta/Facebook Pixel
Accountant or bookkeeper if needed for accounting and bookkeeping
Public authorities, if we are required to do so by law

When we use external suppliers, we enter into relevant agreements and ensure that data is processed securely.

8. Transfer to countries outside the EU/EEA

Some of the tools we use may involve the transfer of personal data to countries outside the EU/EEA, including the USA. This may apply to Google and Meta, for example.

If transfers are made to countries outside the EU/EEA, this will only happen when there is a valid transfer basis, such as the EU Commission’s standard contractual clauses or other approved mechanisms.

9. Storage and deletion

We will only retain your personal data for as long as it is necessary for the purposes for which it was collected.

Order, payment and accounting information is generally stored for 5 years from the end of the financial year to which the information relates, as we are obliged to do so under the Bookkeeping Act.

Other data is deleted or anonymized when it is no longer necessary for the purpose for which it was collected.

Email inquiries are only stored for as long as it is necessary to answer the inquiry and possibly document the process.

Cookie and consent information is stored according to our cookie policy and the chosen cookie consent system.

10. Your rights

You have a number of rights under data protection rules.

You have the right to:

To gain insight into the data we process about you
Getting incorrect information corrected
To have data erased in certain cases
To limit treatment in certain cases
To object to the processing
To receive your data in a structured format if data portability rules apply
To withdraw your consent if the processing is based on consent

If you wish to exercise your rights, you can contact us at:

info@illuscience.dk

We will respond to your inquiry as soon as possible and usually within one month.

11. Withdrawal of consent

If you have consented to statistics or marketing cookies, you can withdraw your consent at any time via the cookie settings on the website.

Withdrawal of consent does not affect the lawfulness of the processing that took place before the consent was withdrawn.

12. Safety and security

We protect your personal data with appropriate technical and organizational security measures.

This means, among other things, that we restrict access to personal data, use secure systems and continuously work to protect the website against unauthorized access, loss or misuse of information.